Privacy Policy

Privacy Policy – Elias Education Limited

Elias Education Limited (“we”, “our”, “us” or “Elias Education”) is committed to protecting the privacy of all users of our website www.eliaseducation.co.uk, or any mobile applications we provide (together, the “Sites”). Please read this privacy policy carefully as it explains how we collect, use, and protect your information. We act as the data controller of the information you provide to us.

1. Contact Details

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: james@eliaseducation.co.uk

2. How We Collect Your Information

We collect personal information when you interact with us or use our services, such as when you:

  • Submit a form or enquiry on our Sites;

  • Contact us directly via email, phone, post, or other messaging methods;

  • Use our Sites, including analytics tracking;

  • Engage with our Services (e.g., admissions consultations, personal statement analysis, or pathway programmes).

We may also collect information from third-party sources, including advertising platforms and fraud prevention providers, where relevant.

3. Information That We Collect

We may collect:

  • Identity and contact details: name, email address, phone number, postal address;

  • Educational details: current school/college, year of study, subject, courses of interest;

  • Application and service details: personal statements, drafts, UCAS application information, academic goals, and preferences for support sessions;

  • Technical information: IP address, browser type, device type, operating system;

  • Payment information: where required for processing service fees, collected securely via our payment provider.

  • Any other information as is necessary from time to time in order to provide you with services.

Please note that it is our standard practice to record all calls and video-calls for safeguarding, training, and monitoring purposes.

4. Use of Your Information

We process your information based on legal grounds including:

  • Performance of a contract (providing the services you requested);

  • Legitimate interests (improving services, fraud prevention, operational efficiency);

  • Consent (where applicable, e.g., marketing communications).

We use your information to:

  • Provide, manage, and deliver the services you have requested;

  • Process payments and manage financial records;

  • Communicate with you regarding your services and applications;

  • Analyse and improve our services;

  • Comply with legal and regulatory obligations.

5. Cookies

Our Sites may use cookies to enhance user experience. You may configure your browser to refuse or delete cookies, though some parts of the Sites may not function correctly if cookies are disabled.

6. Retention of Your Information

We retain your information only as long as necessary to fulfil the purposes outlined above or as required by law. Factors considered when determining retention periods include:

  • Our contractual obligations;

  • Legal or regulatory requirements;

  • Potential disputes;

  • Guidelines from data protection authorities.

  • Our Safeguarding Policy

Once no longer required, we securely erase or anonymise your information.

7. Disclosure of Your Information

We may share your information with:

  • Service providers: including payment processors, cloud storage providers, and IT support providers;

  • Legal and regulatory bodies: where required to comply with legal obligations;

  • Business transactions: e.g., mergers, acquisitions, or joint ventures, where necessary;

  • Law enforcement or fraud prevention: where needed to protect our rights or prevent crime.

We ensure that third parties handle your information securely and in compliance with this Privacy Policy.

8. Security

We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, destruction, or damage. Transmission of information via the internet carries inherent risks; while we take all reasonable steps to protect your data, we cannot guarantee security during transmission.

9. Your Rights

Under UK GDPR and data protection law, you may have the following rights:

  • Right to be informed: about how your data is used;

  • Right of access: to the personal information we hold about you;

  • Right to rectification: to correct inaccurate or incomplete information;

  • Right to erasure: to request deletion of certain personal data;

  • Right to restrict processing: to limit how your information is used;

  • Right to data portability: to receive your data in a portable format;

  • Right to object: to processing for marketing or profiling purposes;

  • Right to withdraw consent: at any time, where processing is based on consent;

  • Right to lodge a complaint: with the Information Commissioner’s Office (ICO).

Requests to exercise your rights should be submitted to: james@eliaseducation.co.uk

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on the Sites, and where appropriate, we will notify you of changes by email.

Last updated: 29/08/2025

11. Complaints

If you are dissatisfied with how we process your data, you may contact the Information Commissioner’s Office (ICO):

Address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Telephone: 0303 123 1113
Website:www.ico.org.uk